Questions are one of the most powerful tools that we have in our conflict resolution and problem-solving relationships. This session will focus on the art of inquiry — discussing best practices for how ADR professionals can use questions, not just for investigations, but also to guide problem-solving processes, to empower communications and expression, to explore and build understanding of different experiences and perspectives, and to facilitate dialogues and relationships.
The presenters will explore the skill of appreciative inquiry, as well as timing, silence, and when to ask questions. This practical skills-building session will teach you how to utilize questions intentionally and thoughtfully to effectively navigate common contexts, from facilitating dialogues and communications improvement to problem-solving and dispute resolution.
**Approved for 2.0 hours CME credits (0.0 ethics) by the Supreme Court of Virginia**
Please note that this webinar will NOT be recorded and made available to registrants post-webinar.
Presenter Bios:
Rachel Lev - FMCS Commissioner Rachel Lev mediates and facilitates collective bargaining negotiations, grievances and employment matters, problem-solving, and relationship-building dialogues. She is a 2021 Director's Award recipient and a dynamic trainer who has designed and delivered many workshops related to labor-management relations, committee effectiveness and conflict resolution in the U.S. and abroad.
Ligia Velazquez - Commissioned in 2010, in her tenure with FMCS, Commissioner Velazquez has mediated a wide variety of cases in both the public and private sectors. Commissioner Velazquez’s highly engaging training style and bilingual skills earned her the opportunity to serve on behalf of the Agency in Honduras, Guatemala, Mexico and Colombia. Commissioner Velazquez received the FMCS Director’s Award for 2020.
