Does your workplace experience its fair share of conflict? Do you find it challenging to resolve disagreements within your organization? While conflict is inevitable in any workplace, it does not have to be destructive. Mediation provides a process to resolve workplace disputes, allowing those in your organization to find solutions that work for everyone. This workshop will explore the unique dynamics of conflict in the workplace by providing mediators with the tools and techniques needed to navigate these situations effectively. This interactive workshop will give mediators the ability in which gain valuable insight into and use their skills to:
- Understand what causes workplace conflict
- Improve communication skills for conflict resolution;
- Understand the appropriate laws, rules, regulations, and collective bargaining agreements that could impact workplace conflict;
- Build stronger relationships;
- Create a more positive and respectful work environment;
- Overcome obstacles to workplace mediation;
- Help negotiate a mutually beneficial and sustainable solution.
**Approved for 1.0 hours CME credit (0.0 ethics) by the Supreme Court of Virginia**
This presentation will be recorded and made available to registrants for 30 days post-webinar.
This course counts toward MC3 certification and recertification. Visit MC3 Mediator Certification for more information.
Presenter Bios
Douglas B. Spoors is currently the EEO Education/ADR Manager for the Department of the Navy, Navy Exchange Service Command in Virginia Beach, Virginia, designing and providing EEO training and ADR services to over 16,000 civilian associates world-wide. He is also on the Adjunct Faculty of William and Mary Law School, teaching mediation. He is an attorney, mediator, trainer, and the founder of the Institute for Mixed Method Mediation. He is the author of the book Mixed Method Mediation: A Hybrid Approach to Conflict Resolution, now in its 2nd Edition. He has mediated conflicts involving EEO complaints, workplace disputes, employment discrimination, wrongful termination, family law, consumer debt, landlord/tenant, and real estate. He a member of the Mediators Beyond Borders International. In March, 2019, he received the Ambassador for Peace in Conflict Resolution Award for his contribution in the field of mediation. He received his J.D. and L.LM. in Transnational Business Practices from the McGeorge School of Law, the latter in conjunction with the University of Salzburg, Austria. He received his facilitative mediation training from the Loyola Law School/Los Angeles, a Certificate in Transformative Mediation from Dan Simon Mediation, a Certificate in Negotiation Mastery from Harvard Business School, a Certificate in Mediation and Conflict Resolution from Harvard Law School, and a Certificate in Neuro Design Engineering from the Academy of Wealth and Achievement. He has most recently completed a Certificate program on Conflict, Rule of Law, and Local Security at the Hague Academy for Local Governance, the Netherlands. He is also an international photographer. His library of works displays photos from throughout the United States and around the world. Favorite Quote: It’s not about who is right or wrong, it’s about problem solving and finding meaningful solutions. Next Favorite Quote: You are only as brilliant as your last stupid mistake. Doug joined the VMN Board in 2021, and currently serves as President.
Charles P. Lickson has over 35 years of experience as a practicing attorney and then as a conflict resolution professional. His career has included a trial, business and international law practice, forming and operating a successful Alternative Dispute Resolution firm and as a writer. His articles have appeared in both lay and professional legal publications. He is the author of 10 books including Use of ADR in Technology Disputes, Ironing It Out: Seven Simple Steps to Resolving Conflicts (now available in an updated version) and Effective Negotiation In Seven Simple Steps with Bryane Lickson. Education: Bachelor of Arts -- Johns Hopkins University. (Political Science Honors); Law Clerk – Federal Judge (Hon. Alexander Holtzoff); Juris Doctor – Georgetown University Law Center.(Top Third of Class); Ph.D. (Religious Counseling) – American College.
